ITIL 2011 Glossary Definition
This course dives into the five phases of ITILv3 Foundations. It contains written lectures, slides, quizzes, lecture videos and test preparation questions. ITIL is a non-prescriptive framework of best practices that a company
uses to set a baseline for IT service delivery. From here they can
strategize, implement new services or changes to current services,
and measure the success—or lack thereof.