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Course Image ITIL v3 Foundation Certification Program

ITIL 2011 Glossary Definition
This course dives into the five phases of ITILv3 Foundations. It contains written lectures, slides, quizzes, lecture videos and test preparation questions. ITIL is a non-prescriptive framework of best practices that a company
uses to set a baseline for IT service delivery. From here they can
strategize, implement new services or changes to current services,
and measure the success—or lack thereof.




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